Fulham Carpet Cleaners Terms and Conditions of Service
These Terms and Conditions set out the basis on which Fulham Carpet Cleaners supplies carpet, upholstery and related cleaning services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below.
Client means the person, company or organisation booking or receiving the services.
Company means Fulham Carpet Cleaners.
Services means carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, end of tenancy and any other cleaning or related services provided by the Company as agreed with the Client.
Premises means the property or location where the Services are to be carried out.
Technician means any employee, contractor or representative of the Company assigned to perform the Services.
2. Scope of Services
The Company provides professional carpet, rug, upholstery and related cleaning services to domestic and commercial Clients. The specific Services to be supplied will be confirmed at the time of booking, based on the information provided by the Client.
Any description of Services on the Companys promotional materials or verbal descriptions are for guidance only. The exact work undertaken at the Premises may depend on the condition of the items to be cleaned, access, safety considerations and any additional issues identified by the Technician on arrival.
The Company reserves the right to refuse or suspend Services where the Premises are unsafe, access is restricted, or health and safety standards cannot reasonably be met.
3. Booking Process
Bookings may be made by the Client via any method offered by the Company, including online forms or messaging channels where available. By requesting a booking, the Client confirms that they are legally capable of entering into a binding contract and are at least 18 years old.
The Client must provide accurate information about the Premises, including property type, access details, parking arrangements, approximate areas or items to be cleaned and any known issues such as heavy soiling, stains, odours, pet contamination or water damage.
Any quoted price is based on the information supplied by the Client at the time of booking. The Company reserves the right to revise the quote if the information provided is incomplete, inaccurate or if the condition or size of the areas or items differs materially from that described.
A booking is only confirmed when the Company has acknowledged the booking details and, where applicable, the Client has paid a required deposit. The Company may decline or cancel a booking at its reasonable discretion and will notify the Client as soon as practicable.
4. Access, Parking and Client Responsibilities
The Client must ensure that the Technician has safe and reasonable access to the Premises at the agreed date and time. The Client is responsible for arranging suitable parking for the service vehicle and for any parking charges or restrictions unless otherwise agreed in advance.
The Client must ensure that the Premises have working electricity and water supplies sufficient for the Services to be carried out. The Client should also ensure that the areas to be cleaned are reasonably clear of personal items, fragile objects and small furniture where removal is practical and safe.
The Client must inform the Company of any known defects, hazards or risks at the Premises, including loose flooring, unsecured carpets, electrical issues, or previous damage to carpets, rugs, upholstery or hard surfaces.
5. Prices and Quotations
Prices are generally provided as fixed quotations based on the information given by the Client. Where this is not possible, estimates may be given and confirmed upon inspection at the Premises before work commences.
The Company reserves the right to amend prices in the event of incorrect or incomplete information, additional requests by the Client, access issues, or conditions significantly worse than reasonably expected. Any adjustment will be discussed with the Client before proceeding.
All prices are stated in pounds sterling and may be subject to applicable taxes. The Client will be informed of any taxes and charges included in the final price.
6. Payments
Payment terms will be confirmed at the time of booking. The Company may require a deposit to secure the booking, with the balance due on completion of the Services or in accordance with any agreed invoicing terms for commercial Clients.
Accepted payment methods will be advised by the Company and may include card payments, bank transfers or other cashless methods. The Company does not accept liability for payments sent using incorrect details provided by the Client or any third party.
Where payment is not made on the day of service or within any agreed credit period, the Company reserves the right to charge interest on overdue amounts, restrict further services and take reasonable steps to recover outstanding sums, including third-party collection where necessary.
7. Cancellations and Rescheduling
The Client may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise stated at the time of booking, the following will usually apply.
If the Client cancels or reschedules at least 48 hours before the scheduled appointment time, any deposit paid may be transferred to a new date or refunded at the Companys discretion.
If the Client cancels or reschedules less than 48 hours before the appointment, the Company may retain the deposit and may charge a late cancellation fee equivalent to a reasonable proportion of the quoted price to cover allocated time and costs.
If the Technician arrives at the Premises and is unable to gain access, or if the Services cannot be carried out due to circumstances within the Clients control, this may be treated as a late cancellation and a call-out or cancellation fee may be charged.
The Company reserves the right to cancel or reschedule a booking due to unforeseen circumstances such as staff illness, vehicle breakdown, severe weather, safety concerns or other events beyond its reasonable control. In such cases, the Company will notify the Client as soon as reasonably possible and will offer an alternative appointment. The Company will not be liable for any indirect loss or costs arising from such cancellation.
8. Condition of Items and Limitations of Cleaning
The Client acknowledges that the outcome of cleaning depends on factors such as the age, material and condition of the carpets, rugs or upholstery, the type and duration of stains, previous cleaning methods and the presence of wear or damage.
The Company does not guarantee complete stain removal, odour removal or restoration of items to a like-new condition. Certain stains, wear marks, sun damage, dye issues, pet-related contamination or ingrained soiling may be permanent and not fully removable.
Any recommendations or advice given by the Technician regarding the likely results of cleaning are opinions based on experience and do not constitute a warranty of specific results.
9. Damage, Liability and Exclusions
The Company will exercise reasonable care and skill in providing the Services. However, the Client accepts that some risks may exist with cleaning processes, including but not limited to shrinkage, rippling, colour loss, dye migration, texture changes or loosening of pre-existing weak seams or joins.
The Client must inform the Company of any known issues with items to be cleaned, such as colour instability, shrinkage history, wear, damage, or prior reactions to cleaning agents. The Company will not be liable for damage arising from pre-existing conditions or from information that was not disclosed by the Client.
The Companys liability for any direct physical damage to property caused by its negligence shall, in any event, be limited to the lower of the cost of repair or replacement of the affected item, or the total price paid for the relevant Services, unless otherwise required by law.
The Company does not accept liability for indirect or consequential loss, loss of use, loss of profits, loss of opportunity or any similar loss suffered by the Client arising from the provision or non-provision of the Services, to the fullest extent permitted by law.
Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by negligence, fraud or any other liability that cannot lawfully be excluded or limited.
10. Client Property and Personal Items
The Client is responsible for securing or removing valuables, fragile items, cash, jewellery and other personal belongings from the areas in which Services will be performed. The Company will not be responsible for any loss or damage to such items unless caused directly by the proven negligence of the Technician.
The Company is not responsible for any damage arising from the movement of furniture or items requested by the Client that are clearly fragile, unstable or not suitable to be moved.
11. Waste Handling and Environmental Regulations
The Company will carry out its Services in accordance with applicable environmental and waste management regulations relating to the use and disposal of cleaning solutions, wastewater and any residues arising from the cleaning process.
Where possible, wastewater from cleaning processes will be discharged safely via appropriate drainage at the Premises, subject to local regulations and any building rules. The Client must inform the Technician of any specific restrictions relating to water disposal or drainage at the Premises.
The Company is not a licensed waste carrier for general household or commercial refuse. Unless expressly agreed, the Company will not remove bulk waste, furniture, carpets, underlay or other physical items from the Premises. Any such removal, where offered, will be subject to separate terms and charges and will comply with relevant waste transport and disposal rules.
The Client must not ask the Company or its Technicians to dispose of waste in any way that would breach environmental, municipal or landlord regulations. The Company reserves the right to refuse any request that may contravene such regulations.
12. Health and Safety
The Company follows reasonable health and safety practices during the delivery of Services. Some cleaning areas may remain damp or slippery for a period after cleaning. The Client is responsible for ensuring that occupants and visitors are aware of any temporary hazards and for restricting access where reasonably necessary until areas are safe and dry.
Children and pets should be kept away from work areas during and immediately after cleaning. Certain cleaning products, while used in accordance with safety guidance, should not be ingested or come into direct contact with skin or eyes. The Client must follow any instructions or warnings given by the Technician.
13. Complaints and Service Issues
If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, and ideally within 48 hours of completion, so that the Company has an opportunity to investigate and, where appropriate, to revisit the Premises.
Any complaint should set out the nature of the issue, the areas or items affected and supporting information such as photographs where available. The Company will assess the complaint and may offer a re-clean of affected areas, a partial refund or other resolution where reasonably justified.
The Company is not obliged to remedy issues reported beyond a reasonable time after the Services have been completed, particularly where further use, soiling or intervention by third parties may have altered the condition of the items.
14. Privacy and Data
The Company may collect and process personal data such as names, addresses, service details and payment references for the purposes of managing bookings, delivering Services, processing payments and responding to enquiries or complaints.
The Company will take reasonable steps to protect personal information and will not sell or share such information with unrelated third parties except where required to provide the Services, to recover unpaid sums, or where required by law.
15. Amendments to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Clients booking will apply to that booking. Updated versions may be made available on request or via the Companys usual information channels.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any non-contractual obligations arising in connection with them, are governed by and construed in accordance with the laws of England and Wales.
The Client and the Company agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
17. Severability
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable in whole or in part, that provision shall be severed to the extent necessary and the remaining provisions shall continue in full force and effect.
18. Entire Agreement
These Terms and Conditions, together with any written confirmation of booking and agreed service description, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence, or understandings.
By making a booking with Fulham Carpet Cleaners, the Client acknowledges that they have read, understood and agree to these Terms and Conditions.