Fulham Carpet Cleaners Privacy Policy
This Privacy Policy explains how Fulham Carpet Cleaners collects, uses, stores, and protects personal data in connection with our carpet and upholstery cleaning services. It also describes your rights under the UK General Data Protection Regulation and the Data Protection Act. This policy applies to all Fulham Carpet Cleaners customers within our service area.
Who We Are
Fulham Carpet Cleaners is a local carpet and upholstery cleaning service provider operating in the Fulham area. For the purposes of data protection law, we act as the data controller for the personal data that we collect and use about our customers, potential customers, and website visitors.
Personal Data We Collect
We may collect the following categories of personal data when you contact us, make a booking, use our services, or interact with us:
Identification and contact details, such as your name, address, service property address, and your preferred contact details.
Booking and service information, such as details of the services you request, dates and times of appointments, access instructions, and any specific information you choose to share about the property or items to be cleaned.
Payment and transaction information, such as payment confirmations and records of invoices and receipts. We do not store full payment card details if payments are processed through third-party payment processors.
Communication records, such as emails, messages, and any notes of conversations we have with you in relation to enquiries, bookings, feedback, or complaints.
Technical data, such as IP address, device information, and basic usage data when you visit our website. This may include cookies or similar technologies, where used, which help us operate and improve our website and services.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide our services, including taking bookings, scheduling visits, delivering carpet and upholstery cleaning, and managing any follow-up work.
To manage our relationship with you, including responding to your enquiries, providing customer support, handling complaints, and sending important information about your bookings.
To process payments and maintain our financial records, including issuing invoices, processing refunds where appropriate, and maintaining accounting records.
To improve our services and operations, including monitoring the performance and quality of our services, training staff, and analysing how customers use our website and services.
To comply with our legal obligations, including record keeping, tax, accounting, and responding to lawful requests from public authorities.
To protect our business and prevent misuse, including fraud prevention, security, and the protection of our rights, property, and safety, and those of our staff and customers.
Lawful Bases for Processing
We will only process your personal data where we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:
Contract. We process your personal data where it is necessary to enter into or perform a contract with you, for example to confirm a booking and complete the cleaning services you have requested.
Legal obligation. We process certain personal data to comply with legal and regulatory obligations, such as tax, accounting, and health and safety requirements.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, maintaining business records, and protecting our business from fraud or misuse.
Consent. In limited cases, we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you have the right to withdraw that consent at any time.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, meet legal, accounting, or reporting requirements, and resolve any disputes.
In general:
Booking and service records are kept for a period that allows us to answer queries, manage repeat bookings, and maintain accurate service history, and then are either securely deleted or anonymised.
Financial and invoice records are kept for the periods required by law for tax and accounting purposes.
Communication records are kept for as long as is reasonably necessary to handle your enquiry, manage our relationship, and maintain an accurate history of interactions.
Technical and website usage data is kept for a shorter period necessary to analyse trends, improve our website, and maintain security.
When we no longer need personal data, we will securely delete it or anonymise it so that it can no longer be linked to an identifiable individual.
Sharing Your Personal Data
We treat your personal data as confidential and only share it where necessary and lawful. We may share your personal data with the following categories of recipients:
Service providers and data processors who assist us in delivering our services, such as IT support, website hosting, payment processors, customer management systems, and bookkeeping or accounting support. These providers are only allowed to use your personal data to provide services to us and must handle it securely, in line with data protection law.
Professional advisers, such as accountants, legal advisers, or insurance providers, where necessary for our business operations and legal compliance.
Public authorities, regulators, or law enforcement, where we are required to do so by law or where it is necessary to protect our rights, property, or safety and that of our customers and staff.
We do not sell your personal data to third parties.
International Data Transfers
Where any of our service providers or data processors are based outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as using standard contractual clauses or other mechanisms recognised by data protection law.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to those staff and processors who have a business need to know, using secure systems for storing data where possible, and providing staff with guidance on handling personal data safely.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These include:
Right of access. You have the right to request a copy of the personal data we hold about you, together with information about how we use it.
Right to rectification. You have the right to request that we correct inaccurate or incomplete personal data about you.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction. You may request that we restrict the processing of your personal data in certain situations, for example while we investigate a concern you have raised about its accuracy.
Right to object. You have the right to object to certain types of processing, including processing based on legitimate interests, where your particular situation gives you reasons to object.
Right to data portability. In some cases, you have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format and to request that we transfer it to another controller, where technically feasible.
Where we process your personal data based on your consent, you have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before your withdrawal.
How to Exercise Your Rights
If you wish to exercise any of your rights or have questions about how we handle your personal data, you can contact us using the contact details provided on our website or through the usual communication channels you use with us. We may need to verify your identity before responding to your request. We aim to respond within the timeframes set by data protection law.
You also have the right to lodge a complaint with the relevant supervisory authority if you are concerned about the way we handle your personal data. We would, however, appreciate the opportunity to address your concerns directly first.
Scope and Changes to This Policy
This Privacy Policy applies to all Fulham Carpet Cleaners customers in our service area, including those who contact us for enquiries, quotations, or bookings, whether directly or via our website.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle personal data. Any updates will be effective from the date they are published. We recommend that you review this Policy periodically to stay informed about how we protect your personal data.